Terms of service
These Terms of Service (“Terms”) govern your access to and use of sulafit.com, including your purchase of products and use of the services made available through this website.
1. About These Terms
Throughout these Terms, “SulaFit,” “we,” “us,” and “our” refer to the operator of the SulaFit online store and website.
These Terms apply whenever you browse our website, create or use a customer account, place an order, purchase a product, or otherwise use the services available through sulafit.com.
Our website and online store are hosted on Shopify, which provides the ecommerce platform that enables us to offer and sell products and services online.
Additional policies, including our Shipping Policy, Return & Refund Policy, Privacy Policy, and Contact Information, form part of the terms governing your use of our website where applicable.
2. Acceptance of These Terms
By accessing our website, creating an account, or placing an order, you agree to these Terms and the policies referenced in them.
You must be legally capable of entering into a binding contract in your place of residence. If you use this website on behalf of a business or another person, you confirm that you have authority to act on their behalf.
If you do not agree to these Terms, you should not use the website or place an order.
3. Products and Product Information
We make reasonable efforts to provide accurate product titles, descriptions, measurements, materials, colours, photographs, prices, and availability information.
Product colours may appear slightly different depending on screen settings, lighting, photography, and display characteristics. Minor production tolerances may also occur.
If an item is materially different from its description, defective, damaged, or incorrect, please contact us. We will provide an appropriate remedy in accordance with our Return & Refund Policy and applicable consumer protection laws.
Customers are responsible for reviewing product descriptions, measurements, and size guides before placing an order. Size recommendations are provided as general guidance and do not replace the measurements shown in the applicable size chart.
Unless expressly stated otherwise, SulaFit sells the products offered through this website but does not represent that every product is manufactured directly by SulaFit.
4. Prices, Currencies and Taxes
Prices may be displayed in the currency selected for your market or shopping session. The final product price, shipping charge, discount, tax, and order total will be shown at checkout before payment is submitted.
Your bank, card issuer, or payment provider may apply currency conversion fees, international transaction fees, or other charges. These charges are determined by the relevant provider and are not charged by SulaFit.
Import duties, customs charges, VAT/GST, or other local taxes are not included unless they are expressly shown as included or collected at checkout.
Where such charges are not collected at checkout, the recipient may be responsible for charges imposed by the destination country or relevant authority.
We may change product prices for future orders. A price change will not alter an order that has already been accepted, except where an obvious pricing or publishing error has occurred.
If we identify an obvious pricing error affecting an order, we may contact you and provide the option to proceed at the correct price or cancel the affected order for a refund.
5. Promotions and Discount Codes
Promotions and discount codes may be subject to eligibility requirements, minimum order values, product exclusions, start and end dates, usage limits, and restrictions on combining offers.
Applicable promotion conditions will be displayed with the promotion or during checkout.
Discounts have no cash value and cannot normally be applied retrospectively to an order that has already been placed.
We may withdraw or correct a promotion affected by a genuine technical, pricing, or publishing error. This will not affect an order already accepted unless an obvious error needs to be corrected, in which case we will contact the affected customer.
6. Orders and Availability
Submitting an order represents an offer to purchase the selected products.
We may decline or cancel an order where:
- The product is unavailable
- Payment cannot be authorised or verified
- The delivery information is incomplete or invalid
- We reasonably suspect fraud, unauthorised activity, or misuse
- Legal, regulatory, or shipping restrictions prevent us from fulfilling the order
- An obvious pricing or product-information error has occurred
If we cancel an order after payment has been received, the affected amount will be refunded to the original payment method.
Product availability may change. If an item becomes unavailable after an order is placed, we will contact you and provide an appropriate option, which may include cancellation and refund.
We will not substitute a materially different product without your agreement.
7. Payment
Payments are processed using the payment methods displayed at checkout and may be handled by authorised third-party payment providers.
By submitting payment information, you confirm that you are authorised to use the selected payment method and that the information provided is accurate.
SulaFit does not charge recurring subscription payments unless a recurring payment arrangement is clearly disclosed and expressly accepted by you before purchase.
8. Shipping and Delivery
Current processing times, delivery estimates, shipping rates, supported destinations, fulfillment information, and customs information are described in our Shipping Policy.
Our standard estimated timeframes are:
- Order processing: 1–3 business days
- Shipping after dispatch: approximately 3–15 business days
- Estimated total delivery time: approximately 4–18 business days
Delivery dates are estimates and may be affected by customs processing, carrier interruptions, severe weather, public holidays, remote delivery locations, peak periods, transportation disruptions, or other circumstances outside our reasonable control.
SulaFit uses multiple fulfillment locations and shipping partners. An order may be dispatched from a fulfillment location different from the customer's delivery country, and orders containing multiple products may be divided into separate shipments.
Where we arrange delivery, we remain responsible for fulfilling the order in accordance with applicable law.
If tracking shows a delivery problem or an order arrives damaged, please contact us at service@sulafit.com so that we can investigate and provide an appropriate resolution.
Customers are responsible for providing a complete and accurate delivery address. Additional costs caused by an incorrect address or an uncollected parcel may be charged where permitted by applicable law and where the customer was responsible for the issue.
9. Returns, Refunds and Consumer Rights
Our complete return and refund conditions are available in our Return & Refund Policy.
For eligible change-of-mind returns, customers may request a return within 15 calendar days after delivery, subject to the condition, hygiene, and eligibility requirements stated in the Return & Refund Policy.
For returns caused by a change of mind, size, fit, colour preference, or another customer-related reason, the customer is generally responsible for the cost of shipping the item back to the return location confirmed by SulaFit.
SulaFit does not charge a restocking fee or return handling fee for eligible returns.
For damaged, defective, materially misdescribed, or incorrect products, SulaFit will provide an appropriate remedy and cover reasonable return costs where applicable.
We do not currently offer direct product exchanges. Customers who would like a different size, colour, or product may return an eligible item and place a new order.
Approved refunds are issued to the original payment method. We normally process an approved refund within 5 business days after the returned item has been received.
Your bank, card issuer, PayPal, or other payment provider may require additional time after the refund has been issued before the funds appear in your account.
Nothing in these Terms or our Return & Refund Policy excludes, restricts, or replaces any consumer rights or remedies that cannot legally be excluded.
10. Order Changes and Cancellations
If you need to request a change or cancellation, please contact service@sulafit.com as soon as possible.
We will make reasonable efforts to accommodate the request, but we cannot guarantee that an order can be changed or cancelled after processing has begun.
Once an order has been dispatched, it normally cannot be changed or cancelled. An eligible product may instead need to be returned according to our Return & Refund Policy.
Any statutory cancellation or consumer rights available under applicable law are not affected.
11. Accounts and Customer Information
You are responsible for providing accurate, current, and complete information when creating an account or placing an order.
You are responsible for safeguarding your account credentials and should notify us if you believe that your account has been accessed or used without authorisation.
We may temporarily restrict or suspend access where reasonably necessary to protect customers, the website, payment systems, or our services.
12. Website Availability and Errors
We aim to keep the website accurate and available, but temporary interruptions, maintenance, technical errors, or service disruptions may occur.
We may correct typographical errors, broken links, technical issues, or inaccurate information.
If a correction materially affects an order that has already been placed, we will contact the affected customer and provide appropriate options.
13. Intellectual Property
The content of this website, including original text, graphics, logos, photographs, layout, and design elements, is owned by or licensed to SulaFit and may be protected by applicable intellectual property laws.
You may use the website for personal and non-commercial shopping purposes.
You may not reproduce, distribute, commercially exploit, copy, republish, or misleadingly present our content as your own without permission, except where permitted by applicable law.
Third-party trademarks, brand names, and intellectual property remain the property of their respective owners.
14. Reviews, Feedback and User Content
If you submit a review, photograph, comment, feedback, or other content, you confirm that the content is truthful, based on your genuine experience where applicable, and does not infringe another person's rights.
You grant SulaFit a non-exclusive licence to display and use submitted content in connection with our website, products, and marketing, subject to applicable privacy and consumer protection laws.
We may moderate or remove content that is unlawful, fraudulent, abusive, misleading, irrelevant, or infringes third-party rights.
We do not remove genuine negative reviews solely because they are unfavourable.
15. Prohibited Uses
You must not use the website to:
- Commit fraud or unlawful activity
- Provide false or unauthorised payment information
- Introduce malware, malicious code, or other harmful technology
- Interfere with the website's security, operation, or availability
- Attempt unauthorised access to accounts, systems, or information
- Scrape, reproduce, or copy content for unauthorised commercial purposes
- Infringe intellectual property, privacy, or other legal rights
- Harass, deceive, impersonate, or harm another person
We may restrict access where we reasonably believe these Terms have been materially breached.
16. Third-Party Services and Links
The website may use or link to third-party services, including Shopify, payment providers, shipping carriers, analytics providers, and social platforms.
Third-party services may be governed by their own terms, policies, and privacy practices.
A link to a third-party website or service does not necessarily mean that SulaFit endorses every statement, product, or service provided by that third party.
Using third-party service providers does not remove any responsibility that SulaFit is required to retain under applicable law.
17. Privacy
Our collection, use, storage, and protection of personal information are described in our Privacy Policy.
Payment information may be processed by Shopify or other authorised payment providers in accordance with their own security and privacy practices.
18. Disclaimers
To the maximum extent permitted by applicable law, we do not guarantee that the website will always operate without interruption, delay, or technical error.
We do not exclude guarantees, warranties, rights, or remedies that cannot lawfully be excluded.
Nothing in these Terms permits us to avoid responsibility for products that are materially different from their description, defective, damaged, or incorrectly supplied where applicable law provides a remedy.
19. Limitation of Liability
To the extent permitted by applicable law, neither party will be liable to the other for indirect or consequential losses that were not reasonably foreseeable when the relevant transaction or contract was formed.
Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded, including applicable liability arising from fraud, wilful misconduct, personal injury, or mandatory consumer protection rights.
20. Indemnity
You may be responsible for reasonable losses directly caused by your unlawful use of the website, fraud, deliberate misuse, or infringement of another person's legal rights.
This provision does not make you responsible for losses caused by SulaFit or remove any consumer rights available to you under applicable law.
21. Governing Law and Consumer Rights
These Terms are governed by the laws applicable to the operation of the SulaFit online store, subject to any mandatory consumer protection laws that apply in the country or region where you reside.
Nothing in these Terms is intended to prevent a consumer from relying on mandatory rights, protections, or remedies available under applicable local law.
22. Severability and No Waiver
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
A delay or failure to enforce a right under these Terms does not mean that the right has been waived.
23. Changes to These Terms
We may update these Terms from time to time to reflect changes to our website, services, policies, operations, or legal obligations.
The updated version will be published on this page.
Changes will apply prospectively and will not unfairly remove rights connected with an order that has already been accepted.
24. Contact Us
If you have questions about these Terms, an order, or a product, please contact us at:
Email: service@sulafit.com
For additional contact information and customer service details, please visit our Contact Information page.